Privacy Policy

Our Privacy Policy

Your privacy is important to us. We want you to feel comfortable using Sanvhost services. Because we gather certain types of information about the users of Sanvhost's services, we feel you should fully understand what information we gather and how we use that information. Sanvhost employees are required to familiarize themselves with this privacy policy as a condition of their employment, and any employee violating the policy is subject to disciplinary action.

What Information Does Sanvhost Gather?

When you register for a Sanvhost account, Sanvhost obtains contact information, such as your name, address, and phone number, as well as payment information, such as your credit card number. When you use Sanvhost's service, our systems record information about your session, such as the dates and times of use, and the specific Internet address assigned to you. Sanvhost also tracks requests you make for information on Sanvhost's products and services, and responses you provide to Sanvhost surveys. Finally, Sanvhost keeps records of your payment history and communications you have with Sanvhost's support team. Except in extraordinary circumstances (when we receive a court order, to protect the company's rights or property, or in emergencies where someone's safety is at risk), Sanvhost does not keep track of what sites you visit when you are using the service.

What Happens to the Information if I Leave Sanvhost?

If you ever leave Sanvhost, Sanvhost will normally delete your personally identifiable account information twelve months after the account is cancelled, unless we are under a legal obligation to retain it. We preserve account information for this short period of time in the event you wish to reactivate your account and retain your previous e-mail address. However, in the event of any accounting irregularities, Sanvhost reserves the right to retain your contact and billing information as necessary to resolve the matter.

Changes to This Policy and Questions About Privacy

Sanvhost reserves the right to make changes to this policy. Those changes will become effective 30 days after notice of them is posted here. If you have any questions about this privacy policy, please send them via e-mail to privacy@Sanvhost.com.

Specific Acceptable User Policy

USER AGREEMENT : Sanvhost Websolution provides Domain Name Registration, Web site hosting and Web based application development. All services provided by Sanvhost Technologies may be used for lawful purposes only. Sanvhost Technologies reserves the right to refuse service and/or access to its servers to anyone. Sanvhost Technologies reserves the right to suspend or cancel any client's access to any portion or all of Sanvhost Technologies services, when Sanvhost Technologies deems that the account has been used inappropriately.

WEB HOSTING : The client is responsible for programming and for uploading the Web site to our Web servers. Sanvhost Websolution does not provide free Web site development, consulting, programming, or debugging services. The client is responsible for keeping a complete and current copy of Web site files as backup on a remote system (not on Sanvhost Technologies servers). Sanvhost Websolution is not responsible for any lost files, information or data. Sanvhost Websolution's backup tapes are for backing up our system configurations and databases and are NOT for keeping backups of client Web sites. Should any data need to be recovered from Sanvhost Technologies's backup tapes, there will be a restoration charge, on an as-available basis. Sanvhost Technologies does not guarantee to possess the most current copy of a client's Web site.

SUPPORT : Technical support is provided via email and chat only. Any personal phone or other direct support will be for an extra charge.The first contact with Sanvhost Websolution is through email. The client agrees not to Spam our support staff and to follow standard Internet etiquette.

SYSTEM UPDATES : The client understands that system updates occur in real time and as queued batch processes. For example, account Passwords are currently updated as queued batch processes; therefore the update does not occur in the system instantaneously. Sanvhost Technologies reserves the right to modify the processing times at any time without notice. If a client or Sanvhost Technologies support personnel (when authorized by client) makes any modifications to a hosting account, the client is responsible for ensuring these updates have occurred in our system.

ILLEGAL ACTIVITIES: including but not limited to storing and/or distributing illegal copies of copyright software, hosting/maintaining inappropriate sites, violating trademarks and copyrights, violating Indian & International laws, selling and/or distributing illegal contraband.

INTERNET ABUSE: including but not limited to: spamming - mass unsolicited emailing, posting obscene or inflammatory messages, nudity, threatening other Internet users, and spamming our support staff. Any adult content will be put off the web server as and when or system notices and the client's account will be terminated without any refunds.

SYSTEMS ABUSE: including but not limited to using excessive CPU resources, using excessive disk space, attempting to gain access to root and other clients' accounts (hacking), installing continuously running programs, and reselling CGI scripts.

Sanvhost Technologies does not censor our customers' Web sites, although our policy strictly prohibits adult sites. The determination of what is adult content & prohibited, shall be made solely by Sanvhost Technologies. Should a policy violation occur, Sanvhost Technologies reserves the right to terminate the account without notice and the client will be held responsible for any damages to Sanvhost Websolution's business, system, servers, connectivity, reputation, service, network, operations or equipment resulting from its actions including, but not limited to, government actions, vandalism, retaliation and claims of libel, unfair competition, infringement of patent, copyright, trademark, service mark, or other intellectual property right, violation of privacy, or other tort DOMAIN NAME REGISTRATION : · Domain Name registration is on a First-come-first-serve basis. Sanvhost Technologies will not be responsible for the availability of the Domain Name in the 3-4 days that it can take to register a Domain Name. · In between you register a domain name through Sanvhost Technologies website & by the time payment is received from you, it might happen that during this period the domain name is booked by some other individual or organization. In such a case Sanvhost Technologies would not be responsible. The payment to this effect would be refunded in case the client does not want to book another domain name.

PAYMENT POLICY : All services are provided on a prepayment basis. Sanvhost Technologies accepts Local Check, Banker’s Check, Demand Draft, & Cash. All monetary transactions will occur in Indian Rupees & U.S.$ currency only.Though Sanvhost can alter its payment methods at any point of time.
SERVER ABUSE :Any attempt to undermine or cause harm to a server, or customer, of Sanvhost Technologies is strictly prohibited. Unauthorized use of other people's accounts or computers Sanvhost Technologies will strongly react to any use or attempted use of an Internet account or computer without the owner's authorization. Such attempts include "internet scamming" (tricking other people into releasing their passwords), password robbery, security hole scanning etc. Any unauthorized use of accounts or computers by a Sanvhost Technologies customer, whether or not the attacked account or computer belongs to Sanvhost Technologies, will result in action against the attacker. Possible actions include warnings, account suspension or cancellation, a nd civil or criminal legal action, depending on the seriousness of the attack.

Abuse of Unlimited Traffic

Sanvhost Technologies's customers are privileged to be offered unlimited traffic for their web sites. The intention of Sanvhost Technologies is to provide a large space to serve web documents, not an off site storage area for electronic files. All (90%) of your web pages (html) must be 'linked' with files (.GIF, .JPEG, etc.) stored on Sanvhost Technologies's server. Web sites that are found to contain either/or no html documents, a large number of unlinked files are subject to warning, suspension or cancellation at the discretion of Sanvhost Technologies management. Any customer who violates Sanvhost Technologies's Policies in abusing either space/site transfer will be notified and given 2 days to remedy the problem. If the problem is not resolved within the allotted period, the client will be billed for the overages.

To maintain the integrity of our service the following limitations apply:

Sites with banners, graphics or cgi scripts running from their domain used on other domains. Sites with picture galleries (This is any site where 50% of the files transferred is graphics) Sites offering download files or archives. (This is any site where 50% or more of there monthly traffic is from file downloads). Sites using more than 30% of system resources for longer than 60 seconds. Sites running multimedia files (QuickTime, Real Audio, Real Video, MP3).

Unsolicited Email (Spam)

Unsolicited commercial advertisements are not allowed in e-mail, and will likely result in account suspension or cancellation. Commercial advertisements are unwelcome in most Usenet discussion groups and on most e-mail mailing lists. Inappropriate posting may result in account suspension or cancellation. See the newsgroup or mailing list's charter for whether advertising is allowed or not. "Spamming," or sending a message to many different off-topic newsgroups, is particularly unethical and will be treated as such. Sending a message, especially an advertisement, to more than five or six recipients, is by itself spamming unless the individuals have specifically requested to be added to a mailing list on that topic. E-mail is a person-to-person medium, not a broadcast medium. Upon your first Spam offense your mail will be disabled for 72 hours. Upon your second Spam offense your entire domain will be disabled for 72 hours and you will be fined Rs.300.00 per sent Spam. Upon your third offense your account with Sanvhost Technologies will be terminated, you will be fined Rs.500.00 per sent Spam. No refunds will be given if your account is terminated for Spam.

CGI Scripts

Each account comes with its own Universal cgi-bin. You are free to use any CGI scripts you wish, however we reserve the right to disable any CGI script that effects normal server operation without prior warning. Universal CGI-BIN means you can put your .pl files anywhere in your www directory.

Chat Rooms

We do not allow clients to install their own chat rooms, without approving it with the Sanvhost Technologies Support Team. Most chat rooms tend to be large system hogs and we cannot allow it as an account option. However, we do provide a choice of Java chat rooms for a small extra charge that will more than fill your needs and run without hindering the performance of the machine for others. Note: Parachat chat rooms do not apply to this rule. They are perfectly fine to install.

Abuse of SMTP Mail Server

We only allow our clients to use our SMTP server without using any illegal techniques and any unauthorised use of our SMTP server such as spam mail is not allowed.

Background Running Programs

We may allow programs to run continually in the background. These are considered on a one-to-one basis and an extra charge will be incurred based on system resources used and operational maintenance needed.

Payment Policies

All accounts are set up on a pre-pay basis. All pricing is guaranteed for the term of pre-payment. Sanvhost Technologies reserves the right to change prices at any time, unless other terms have been agreed upon. Sanvhost Technologies reserver the right to change its rates or pricing policy at any given point of time but the customers who have paid for their account will continue with the same pricing for their current billing cycle for with they have paid for.

Indemnification

Customer agrees that it shall defend, indemnify, save and hold Sanvhost Technologies harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against Sanvhost Technologies, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, it's agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Sanvhost Technologies against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with Sanvhost Technologies's server; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; ( 3) copyright infringement and (4) any defective products sold to customer from Sanvhost Technologies's server.